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Shipping & Return Content

RETURN & REFUND POLICY


We want you to love the products that you buy from us. In case you are not satisfied with your purchase, drop us a mail within 10 days of delivery with details at care@sanfe.in with "Returns and Replacement" as a subject and we will get back to you.

In case you received the wrong item ?

Drop us an email at care@sanfe.in within 10 days of delivery with the invoice and we will deliver the right item at no cost to you or refund your money(only applicable on prepaid orders), whichever you prefer. 

In case you received a damaged item?

Drop us an email at care@sanfe.in within 10 days of delivery with the picture of the damaged item and invoice. We will send a replacement product or refund your money(only applicable on prepaid orders), whichever you prefer. 

In case you simply did not like an item?

Drop us an email at care@sanfe.in or call at 9899 288 631. Our customer delight team will help you with your queries and resolve it within 24 hours. Please note that there will be no return taken unless the delivered item is damaged or wrong item. 

Menstrual Cups once purchased cannot be returned due to size issues (as hygiene products are not re-usable due to hygiene factors). If you are confused regarding your size, please email at care@sanfe.in or call our experts at 9899 288 631.

Order Cancellation

You can cancel an order within 24 hours of purchase only if the order has not been shipped by dropping an email at care@sanfe.in or call at 9899 288 631. 

Shipping charges on purchase? 

We offer FREE Shipping on all orders above a minimum order amount of Rs.349, which is notified from time to time. We also offer Cash-On-Delivery at no additional charge. You should consider the shipping rates shown at the time of check-out to be final.

Refund Policy

Refund is provided for prepaid orders only. Your refund will be initiated within 3-5 working days of receiving the refund request and authorization of the refund. The refund amount will be credited back into the same account (online banking, credit card, debit card, or whichever available) that was used to make the purchase. 

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