Shipping, Return & Refund Policy

Our Promise to You

At Sanfe, we want you to absolutely love your purchase. If something isn’t right, just reach out to us at care@sanfe.in with the subject line “Product Feedback”. This helps us address your concern quickly and efficiently.

Wrong or Damaged Item

If you receive an incorrect or damaged product:

• Notify us within 2 days of delivery.
• Share an unboxing video of the package at care@sanfe.in.
• We’ll promptly send you the correct item at no extra cost.

Dissatisfied with Your Product?

We’re here to help! Email us at care@sanfe.in or call 9310054380. Our Customer Delight Team will respond within 24 hours.

Cancellation Policy

• Orders can be cancelled within 24 hours of purchase, before shipping.
• For prepaid orders that have already shipped, return shipping charges will be deducted from your refund.

Shipping Charges

Prepaid Orders:

• Orders above ₹599 → Free shipping + up to 20% off
• Orders below ₹599 → ₹80 shipping charge + up to 20% off

Cash-on-Delivery (COD) Orders:

• Orders above ₹599 → ₹50 COD charge
• Orders below ₹599 → ₹80 shipping + ₹50 COD charge

Returns, Replacements & Refunds

Replacement is possible if:

• The item is defective.
• It was damaged during transit.
• Some products are missing (please share an unpacking video).
• A wrong item was delivered.

Refund may be issued if:

• The product is out of stock or unavailable.
• The brand has discontinued the product.

Note: If the wrong item was ordered by mistake, Sanfe cannot process returns or refunds.

Safety & Fraud Notice

Beware of scams via phone, SMS, WhatsApp, or email. Sanfe will never:

• Ask for payments outside our official website.
• Request payments to join contests, lucky draws, or receive free gifts.