Shipping, Return & Refund Policy
We want you to love the products that you buy from us. In case you are not satisfied with your purchase, drop us a mail within 7 days of delivery with details at firstname.lastname@example.org with "Returns and Replacement" as a subject and we will get back to you. Our query resolution is 48 hours at maximum.
In case you received the wrong/damaged item ?
Drop us an email at email@example.com within 7 days of delivery with the invoice and pictures and we will deliver the right item at no cost to you or refund your money (only applicable on prepaid orders), whichever you prefer. On COD orders, if the replaced item is also not correct, we will refund the money. We refund the money on every Tuesday and Friday.
In case you simply did not like an item?
Drop us an email at firstname.lastname@example.org or call at 9899 288 631. Our customer delight team will help you with your queries and resolve it within 24-48 hours. Please note that there will be no return taken unless the delivered item is damaged or wrong.
You can cancel an order within 24 hours of purchase only if the order has not been shipped by dropping an email at email@example.com or call at 9899 288 631.
Shipping charges on purchase?
We offer FREE Shipping on all orders above a minimum order amount of Rs.349, which is notified from time to time. We also offer Cash-On-Delivery at no additional charge. You should consider the shipping rates shown at the time of check-out to be final.
1. Refund is provided for prepaid orders only. We process refunds on every Tuesday and Friday. Please note that the refund will be initiated, only after the refund parcel is handed over.
2. The refund amount will be credited back into the same account (online banking, credit card, debit card, or whichever available) that was used to make the purchase.
Refund is provided for dissatisfaction and bad experience caused to you because of us since we value the customers more than anything. At the same time, we need to understand that few of the products designed and developed by us can vary in results from person to person. Organic sanitary pads, Reusable sanitary pads, Organic Tampons, Menstrual Cups, Menstrual Cup Wash, Bikinilike Hair Removal Cream, Pantyliners, Oxo-Biodegradable Disposal Bags, Stand and Pee, Toilet Seat Covers and Face Razors are few of the products which are meant for immediate results. If you are dissatisfied with the product quality, do let our customer care team solve the problem, so that we can guide you. If you are still not happy, we will refund the amount.
Other products which include intimate wash, Intimate wipes, Intimate spray, Rejuvenating gel, Lightening serum, Anti-chafing cream, Feminine Cramp Relief Roll On will take some time to show the desired results. As per our study, it usually takes 2-3 months for them to provide significant results. Meanwhile, you can get in touch with us to resolve any difficulty which you are facing, and we will be providing you the best help possible.